Support
Last updated: November 15, 2026
Contact us
Email trendyuis@gmail.com. The developer who builds Allset reads every message.
- Reply time: usually within 1 business day.
- Our time zone: Asia/Dhaka (UTC+6), Monday to Friday.
What to include
So we can help on the first reply, please send:
- your store's address (for example
your-store.myshopify.com); - the name of the collection or feature you're asking about;
- a screenshot of what you see, and what you expected instead.
Please don't send passwords or staff account details. We never need them.
Questions and answers
How do I get started?
Open Allset from your Shopify admin. Home walks you through three steps: choose what your collections should do (for example best sellers first and sold-out last), choose which collections Allset should sort, then look at the before-and-after preview. Nothing changes until you click Apply and sort now.
How does sorting work, and how often does it run?
Each collection has a recipe: the rules that decide the order, such as best sellers, newest, most in stock, price or discount. Sold-out products always go last. Allset then keeps the collection sorted every hour by default. You can change that to every day or only when I click in Settings. Allset also re-sorts a few minutes after your stock changes, so sold-out products move down soon after they sell out. You can click Sort now on a collection at any time.
To sort a collection, Allset switches it to Shopify's "Manually" sort order and remembers the order it had before.
Can I place products by hand?
Yes. Each collection's page has a product board: drag products where you want them, or use Keep in this spot to pin a product so sorting works around it. The board also shows why each product is where it is. On paid plans a pin can have a start and end date, for example for a sale.
Can I undo a sort?
Yes. On a collection's page, click Undo last sort to put the previous order back. Undo is available for 30 days after a sort. To stop using Allset on a collection entirely, open More actions and choose Turn off Allset for this collection; it goes back to the sort order it had before Allset.
How do product badges work?
Badges label products on your storefront: Best seller, New, Low stock, On sale, Sold out and Back soon (for sold-out products you've tagged as coming back). Allset works them out from your sales and stock and keeps them up to date. Turn them on from Product Badges in Allset, choose which ones to show and how they look, then add them to your theme in Shopify's theme editor. The page tells you whether they're in your theme yet. Badges are on paid plans.
What do shoppers get from back-in-stock alerts?
On a sold-out product, shoppers can leave their email (and a mobile number, if you allow texts) to be told when it's back. They get one email (or text) about that product, in your store's name. Replies go to your store's contact email. Each alert has an unsubscribe link, and Allset deletes the shopper's details as soon as the alert is sent, or after 180 days.
When stock comes back, Allset tells waiting shoppers in the order they signed up, a few at a time based on how many are in stock, so you don't get more shoppers than products.
Monthly sending limits (emails and texts counted together): Basic 500, Professional 5,000, Enterprise 25,000. Back-in-stock alerts aren't included in the Free plan. See the plans on the App Store listing for what's current.
You're responsible for telling your shoppers about these alerts in your store's own privacy policy. Allset's privacy policy describes what Allset stores.
How does "Frequently bought together" work?
Allset looks at your orders from the last 60 days and finds products that are often bought in the same order. Each product page can show up to 6 of them, with an add-to-cart button. You can pin your own picks or remove suggestions. You can also offer a percentage off when they're bought together; Allset will ask for permission to create discounts the first time you turn that on. Bought together is on paid plans.
Oftop is now Allset. What changed?
The name. It's the same app, with the same App Store listing, and your collections and settings carried over: collections set up under Oftop keep sorting the way they did. A few technical names still say "oftop", such as the /apps/oftop/ address used by the back-in-stock form, so your theme and existing set-up keep working.
How does billing work, and how do I change plans?
Shopify bills you for Allset on your regular Shopify invoice, and Allset never sees your payment details. To change plans, open Allset, go to Settings, then Plan, and click Change plan; Shopify shows you the plans and asks you to approve the change. For prices and free trial details, see the pricing on the App Store listing.
Will Allset slow down my store?
Sorting happens in Shopify's admin, not on your storefront, so it adds nothing to page load. Badges, back-in-stock and bought together are small theme blocks that load only when you add them to your theme. Shopper activity uses a Shopify web pixel, which Shopify runs in a sandbox, separate from your pages.
What happens when I uninstall?
Before uninstalling, turn Allset off for your collections (each collection's More actions menu) if you want them back in their original order. Once the app is uninstalled, Shopify no longer lets Allset change your store, so it can't put the old order back. Collections stay in the order Allset last gave them.
Uninstall from your Shopify admin under Settings > Apps. Shopify stops billing for Allset. We delete your store's data as described in our privacy policy.
Didn't find your answer? Email trendyuis@gmail.com.